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Frequently Asked Questions

How do I get started with NexusWork AI?

Sign up for a free 14-day trial, choose your products, and follow our quick start guide. No credit card required. Our onboarding wizard will help you set up your account in under 5 minutes.

Can I integrate NexusWork AI with my existing tools?

Yes! We offer integrations with popular tools like Slack, Microsoft Teams, Google Workspace, and more. Visit our integrations page for the full list.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and ACH transfers for annual plans. Enterprise customers can also use wire transfers.

Is my data secure?

Absolutely. We use bank-level encryption (AES-256), are SOC 2 Type II certified, and comply with GDPR, HIPAA, and other major data protection regulations. Learn more on our security page.

Can I cancel my subscription anytime?

Yes, you can cancel anytime from your account settings. If you cancel during your trial period, you won't be charged. For paid plans, you'll have access until the end of your billing cycle.

Do you offer training and support?

Yes! All plans include email support. Professional and Enterprise plans get priority support, dedicated account managers, and custom training sessions. We also offer free webinars and comprehensive documentation.

Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time. Upgrades take effect immediately, and you'll be charged the prorated difference. Downgrades take effect at the end of your current billing cycle.

What happens to my data if I cancel?

You can export all your data at any time. After cancellation, your data is retained for 30 days, during which you can reactivate your account. After 30 days, all data is permanently deleted per our data retention policy.

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